mks foods - return & replacement policy

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1. Eligibility for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Items eligible for return may vary depending on the nature of the product. Please refer to the specific product description or contact our customer support team for clarification.

2. Initiation of Return:

To initiate a return, please contact our customer support team within a specified time frame from the date of delivery. The return period and any associated conditions will be clearly outlined in the product description or communicated during the purchase process.
Please provide your order details, including the reason for the return, to facilitate the process.

3. Return Procedure:

Once your return request is approved, we will provide you with instructions on how to proceed with the return. This may include shipping the item back to us or arranging for pickup, depending on the circumstances.
Please ensure that the item is securely packaged to prevent damage during transit.

4. Refunds:

Upon receipt and inspection of the returned item, we will notify you of the status of your refund.
If your return is approved, we will initiate a refund to the original method of payment. The time frame for the refund to reflect in your account may vary depending on the payment processor and your financial institution.

5. Non-Returnable Items:

Certain items are not eligible for return, including perishable goods, customized or personalized products, and items marked as final sales. Please review the product description carefully before making a purchase.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Changes to Return Policy:

MKS FOODS reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.