1. Eligibility for Refunds:

• Refunds may be provided in certain circumstances, such as:
• Defective or damaged products upon delivery.
• Non-receipt of the ordered item.
• Dissatisfaction with the product or service provided (subject to terms and conditions).

2. Initiation of Refunds:

• To initiate a refund, please contact our customer support team within a specified time frame from the date of delivery. The refund period and any associated conditions will be clearly outlined in the product description or communicated during the purchase process.
• Please provide your order details, including the reason for the refund request, to expedite the process.

3. Refund Procedure & time

• Once your refund request is approved, we will provide you with instructions on how to proceed. This may include returning the item to us or providing other relevant information.
• Refunds will be processed within a reasonable time frame (1 to 3 days) after approval, and you will be notified of the status of your refund.

4. Method of Refunds:

• Refunds will be issued using the original method of payment used for the purchase. If the original payment method is unavailable, alternative arrangements may be made at our discretion.

5. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
• Perishable goods.
• Customized or personalized products.
• Items marked as final sale.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement, or exchange, or issuing a refund as appropriate.

7. Changes to Refund Policy:

• MKS FOODS reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.